FAQ

An AI automation platform can transform the way your organization operates by enabling faster workflows, reducing manual effort, and significantly increasing productivity.
By automating repetitive tasks, streamlining complex processes, and integrating seamlessly with your existing systems, it allows your teams to focus on strategic initiatives.
Whether it’s optimizing document processing, improving decision-making, or scaling operations without adding headcount, intelligent automation delivers fast ROI and positions your organization for growth in a competitive landscape.

Altilia goes beyond personal productivity tools by delivering enterprise-scale automation. Unlike API-based solutions or copilots, our platform creates custom AI agents that deeply understand your business processes.
These agents integrate seamlessly with your existing systems, operate autonomously at scale, and ensure compliance with industry standards.
With Altilia, you can automate entire workflows across departments, not just isolated tasks—unlocking greater efficiency, consistency, and ROI for your organization.

Agentic AI refers to the ability to orchestrate complex workflows that solve multi-step problems by combining data classification, extraction, manipulation, inference, and actions.
Altilia uses Agentic AI to go beyond simple task automation. These agents deeply understand business processes, automate sophisticated workflows, and deliver accurate, context-aware results.
By leveraging Agentic AI, Altilia ensures enterprises can achieve greater efficiency, scalability, and intelligent decision-making across their operations.

Each AI agent is tailored specifically for your organization, trained on your actual documents and data. They learn your unique processes and terminology, becoming increasingly accurate through continuous feedback.
It's like having a digital workforce who has been trained extensively with your company's knowledge and practices.

AI Assistants, also known as Copilots, are digital collaborators that work alongside human employees to assist with complex daily tasks or processes on demand. They provide real-time answers and are designed to involve humans actively, enabling immediate feedback and guidance.
AI Robots, by contrast, operate autonomously to manage large-scale processes on your behalf. While they work independently, human experts can step in later to review and revise results if necessary. Both Assistants and Robots use human-in-the-loop interactions to continuously improve accuracy and adapt to organizational needs.

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Human-in-the-loop automation refers to the seamless collaboration between human expertise and AI agents. By integrating human control and oversight into AI processes, it ensures explainability, accountability, and the ability to refine AI outputs over time.
This approach allows organizations to maximize the impact of AI while maintaining confidence in its decisions and continuously improving performance.

Altilia is model-agnostic, supporting both proprietary and open-source models to suit your specific needs. The platform can integrate both Small Language Models (SLMs) and Large Language Models (LLMs), selecting the most appropriate one based on the type of information, the data or document format, and the cost-benefit ratio.

Additionally, Altilia can incorporate pre-existing models developed by your organization, further optimizing them for seamless use within the platform. The system also leverages Agentic AI and Retrieval-Augmented Generation (RAG) to enhance precision and efficiency, especially for tasks requiring generative AI capabilities.

The choice depends on the complexity of the task.
LLMs are ideal for creative tasks and advanced use cases that require reasoning capabilities, graph data management, or sophisticated question answering. They can also suggest multimedia content when necessary.
SLMs are better suited for simpler tasks such as data extraction, content classification, and basic question answering.

For more complex workflows, Agentic AI can combine SLMs and LLMs to balance performance and cost, enabling both advanced reasoning and efficient task automation.

The choice depends on the nature of the task:
RAG (Retrieval-Augmented Generation) is ideal for answering questions where minimal reasoning is needed, offering fast and cost-effective results. Long contexts, on the other hand, are needed for tasks that require more in-depth reasoning and detailed answers, as they process extensive amounts of input in a single pass.

However, Agentic RAG combines the strengths of both approaches by leveraging Agentic AI’s ability to handle problems as multi-step workflows. Instead of processing an entire long context at once, Agentic RAG dynamically retrieves and processes smaller, relevant chunks of information step-by-step. This enables deep reasoning at a fraction of the computational cost, ensuring both efficiency and accuracy for complex tasks.

By utilizing Agentic RAG, you can achieve the depth of long contexts without sacrificing the speed and cost-effectiveness of RAG.

Altilia can automate a vast range of business processes across industries, from simple document handling to complex decision-making workflows. The platform is designed to identify patterns in data and processes, making it ideal for:

Document Processing: Extracting, classifying, and structuring data from contracts, financial reports, regulatory documents, and more.
Workflow Automation: Streamlining end-to-end processes like lending, underwriting, and procurement.
Regulatory Compliance: Tracking and analysing regulations to ensure adherence and automate reporting.
Customer Service: Managing high volumes of inquiries, automating responses, and routing issues efficiently.
Healthcare and Legal Applications: Transforming clinical records, automating billing and coding, and simplifying legal document review.

Whether it's financial analysis, supply chain optimization, or public administration workflows, Altilia adapts to your specific needs, delivering intelligent automation at scale.

Altilia can process virtually any type of semi-structured or unstructured data, in any format. This includes, for example, financial statements and reports, handwritten legal contracts, scanned identity documents, project files, technical surveys containing drawings, charts, and annotations, and many more.

The platform uses proprietary pre-processing and parsing technology to break down documents into their structural components. This process indexes content and makes it more readable and interpretable for AI agents, ensuring greater accuracy and efficiency in automation workflows.

Altilia employs advanced techniques to transform documents and data into structured, AI-ready formats. These include Optical Character Recognition (OCR) and Handwritten Text Recognition (HTR), which extract text from scanned documents and handwritten notes with high precision. Layout analysis identifies and classifies sections, titles, paragraphs, tables, and images within documents, ensuring accurate data extraction. Additionally, Altilia’s proprietary Document Object Model (DOM) represents the structure of raw data more effectively, enhancing AI’s contextual understanding and processing efficiency.

These technologies enable Altilia to process any type of document, regardless of format, and optimize it for seamless AI workflows.

Altilia integrates seamlessly with your existing systems, thanks to pre-built connectors for common business applications such as CRM, ERP, and ECM platforms. For custom needs, robust APIs ensure smooth integration with other tools and workflows.
The platform offers flexible deployment options, including SaaS, private clouds, or on-premises, making it adaptable to your infrastructure requirements and ensuring a frictionless implementation process.

Altilia is designed to simplify implementation at every step. With its no-code platform, business users can customize and manage AI agents with minimal technical expertise. Pre-built components and blueprints for common use cases allow for faster setup, while the low-code development environment makes customization and deployment straightforward for more advanced needs.

The platform also streamlines human-in-the-loop interactions by providing intuitive visual interfaces that enable anyone in the organization to review and validate AI outputs effortlessly. As a result, most implementations are completed in weeks, not months, delivering enterprise-grade AI capabilities with minimal complexity.

Altilia ensures robust data security through its Integrated Management System (SGI), aligned with ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 standards. These certifications validate that Altilia adheres to best practices for information security and cloud-based data protection.

Key measures include:

• Risk Management: Regular assessment and mitigation of security risks.
• Access Controls: Role-based permissions to prevent unauthorized access.
• Incident Response: Procedures to identify, address, and contain security incidents.

With continuous monitoring, audits, and updates, Altilia ensures the confidentiality, integrity, and availability of your data, delivering enterprise-grade security and compliance.

Altilia is committed to safeguarding data privacy, adhering to GDPR and guidelines from the European Data Protection Board (EDPB). Certified under ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018, the platform ensures compliance with international privacy standards, particularly for cloud-based environments.

Privacy is protected through:

• Privacy by Design: Embedding privacy principles into all processes.
• Data Minimization: Limiting data collection to what’s essential.
• Transparency and Control: Empowering clients to manage data access and usage.

Regular reviews, training, and robust policies ensure a secure and accountable environment for handling personal and sensitive data.

Partnering with an ISO-certified company like Altilia offers several advantages:

• Guaranteed Quality: ISO 9001 ensures reliable, high-standard services.
• Enhanced Security: Certifications like ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 validate robust protocols for protecting sensitive and cloud-based data.
• Regulatory Compliance: Aligns with global standards, such as GDPR, to help you meet your own compliance requirements.
• Operational Excellence: Optimized processes and reduced risks from globally recognized best practices.
• Continuous Improvement: Regular audits ensure ongoing optimization and innovation.

These certifications provide assurance that Altilia operates under globally recognized standards for quality, security, and privacy.