Improving insurance claims management by automating data and knowledge capture.
How Altilia can help significantly reduce approval times by automating the time-consuming process of document analysis.
The background
The client bank faces challenges in manually validating the financial data within its internal systems against the official financial statements submitted by corporate clients, which slows down the lending approval process.
Pain points
Inefficient data handling led to longer processing times and delays in communications with policyholders.
The increased workload raised the risk of errors in recording information and regulatory compliance risks in processing information.
Employees spent a lot of time reviewing documents, reducing the time available for more complex tasks requiring human expertise.
The decision to innovate
The objective is to automate the comparison between internal data and official financial statements to streamline the approval process, reduce processing times, and enhance operational efficiency.
Results & Benefit
- From 3 days to 1 day Response time reduction.
- 80%~ reduction in manual processing costs
- 70~80% faster and more informed decision-making
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A major non-life insurance operator in Italy, serving families and small businesses with a range of insurance products, including health, property, and accident coverage. They emphasize a customer-centric approach.
