Improving access to enterprise asset management procedures with a conversational AI Assistant for power grid maintenance.
How Altilia con setup a conversational AI assistant to streamline access to internal procedures.
The background
The client, a company managing and maintaining high-voltage power lines in Italy, requires a fast and accurate method to access information contained within its own internal procedures for operating on the national grid infrastructure. Currently, the limits in information retrieval capabilities, lead to inefficiencies and can cause delays in operations.
Pain points
Inefficient data handling led to longer processing times and delays in communications with policyholders.
The manual search and information retrieval from extensive documents was error-prone and time-consuming.
The complex and time-consuming nature of retrieving specific information reduced the effectiveness of the maintenance team.
The decision to innovate
The customer aims to improve access to internal procedures, to ensure more timely interventions, serving operational and maintenance needs more effectively.
Results & Benefit
- 70~80% improvement in data accessibility and usability
- 50~60% reduction in time needed to access key information
- 15~25% increase in employee satisfaction
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One of Italy’s primary electricity transmission and dispatching operator, responsible for managing and maintaining high-voltage power lines across the country, ensuring the stability and reliability of the national grid infrastructure.
