Adoption of a conversarional AI assistant for regulatory and legal consultation
How Altilia can simplify and speed up internal access to regulatory documents and legal opinions
The background
The bank needed to facilitate faster and more efficient access to internal regulatory documents and legal opinions for its staff, especially for the Commercial Network and Legal Consulting Network. The previous system required manual interventions, leading to delays and inefficiencies in handling frequent queries.
Pain points
The previous system for accessing internal regulations was cumbersome and slow, affecting the efficiency of staff in the Commercial Network.
Staff frequently relied on internal support teams for regulatory and legal queries, leading to a significant volume of assistance requests and delays in responses
The bank lacked an efficient way to test the effectiveness of regulatory and legal documents, hindering continuous improvement in document drafting.
The decision to innovate
The bank sought to implement an AI assistant that would automate access to regulatory and legal documentation, enabling faster responses, reducing support ticket volume, and improving the quality of internal consultations.
Results & Benefit
- 50~60% reduction in time needed to access key information
- ~50% reduction of assistance tickets
- 70~80% faster and more informed decision-making
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One of Italy’s leading banking groups, formed through the merger of two historic banks. With over 20,000 employees and a widespread presence across Italy, it serves millions of customers through a vast network of branches. The bank offers a wide range of financial services, including retail banking, corporate banking, and wealth management. It manages assets worth billions of euros, positioning itself as a key player in the Italian financial market. It is known for its solid expertise in financing and providing tailored solutions for individuals and businesses alike.
