NPL Case Review Agent

A single cockpit where the case manager asks the file questions and receives structured summaries for recovery decisions.

ClassifyExtractSummariseSearch & answerNPL & credit servicing

The business process

Digitisation of the full NPL portfolio analysis cycle: automatic file classification, structured extraction and generation of critical summaries for recovery valuation.

What the agent reads

  • Massive ingestion through integration with the servicer's systems
  • 26 core document categories: loan contracts, CTU appraisals, cadastral extracts, court documents, identity documents

What it produces

  • Hundreds of datapoints grouped by logical area: identities of debtors and guarantors, exposure, collateral, judicial status
  • Thematic summary sheets per case

How it works

Quick Actions let the manager query the file in natural language, for instance the security value of a given property. Targeted retrieval uses classification metadata to increase precision, and generated answers are compared with already extracted structured data, flagging any conflict.

Runs on

  • Semantic knowledge graph
  • GraphRAG & traversal queries
  • Domain-tuned SLM/LLM/VLM serving
  • Human-in-the-loop review

Bring the AI to your people, not your people to the AI.