ID records recognition for customer onboarding

-90%

manual workload

-98%

human compiling errors

Improved customer experience

Customer onboarding is the initial interaction between a bank and its customers and involves introducing them to financial products and services, as well as regulatory and legal due diligence. In the digital age, the need to for efficiency and simplicity of this process is now more crucial than ever.

Currently, customer onboarding procedures are supported by human operators who manually collect and verify customer’s records contained within ID scans and other different types of document. This process is error-prone and time-consuming, leading to delayed responses and increased labor costs.

Altilia accelerates customer onboarding by streamlining the extraction and verification of customer data from various documents, leveraging computer vision, image recognition and natural language processing techniques.

With the automation of data reading and copying tasks, the manual work is reduced by up to 90%. The use of ML algorithms to extract ID records results in a 98% reduction of errors in personal master records. Rreduced response times for users lead to improvements in customer experience and engagement.

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Gianfranco Tedesco

Senior Digital & Innovation Project Manager, do Value

Collaborating with Altilia has helped us to enhance our operations. Their advanced automation solutions have saved us significant time and effort and ensured unparalleled accuracy in data extraction. Leveraging their cutting-edge technology and their commitment to continuous improvement has provided us with a competitive edge, enabling us to manage our business processes more effectively and efficiently.

Armando Capone

General Manager Italy, Experian

Our mission is to leverage new technologies to make access to credit easier and more inclusive. In Altilia, we have found the ideal partner to take another step forward in this direction. The joint development of new solutions and use cases with Altilia, will allow us to streamline procedures, making them safer and automatic for banks, while also speeding up access to funds for consumers.

Crédit Agricole Italia

At Crédit Agricole Italia, we're working with startup Altilia to create new tools that will help us better understand and meet our customers' needs. Altilia was chosen for this project through the ELIS OPEN ITALY program and will be integrating its platform into our Enterprise Banking ecosystem to improve our services and processes.

Alessandro Allamprese

CEO & Founder, KALAWAY / ADM Capital S.R.L.

The Altilia Intelligent Automation platform allowed us to automate a repetitive process that was previously handheld in a completely manual way, leading to substantial benefits for our organization. Thanks to Altilia’s solution we can now manage more operations in a shorter time, while guaranteeing the highest service standards for our customers

Francesco Betti

Chief Operating Officer, Anima S.G.R.

Thanks to the Altilia Intelligent Automation platform, we are able to extract and compare data contained in financial statements in a fully automated way, thus significantly reducing our time spent on repetitive tasks. Altilia's technology fully demonstrates the potential of AI to transform and improve business processes.

Sebastiano Gadaleta

Chief Financial Officer, Noi Energia S.R.L.

By using the Altilia Intelligence Automation platform, we were capable of automating processes that had previously been carried out in a completely manual manner, thus cutting missing registration errors to zero. This automation has allowed us to further qualify our administrative staff, improving our front office and customer relations activities, while further developing our business.

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